Privacy policy
PRIVACY POLICY
Last updated: 11 September 2026
Paw Pressed Company Ltd (“Paw Pressed”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase our products, create an account, subscribe to our marketing, contact us or otherwise interact with Paw Pressed.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.
For the purposes of UK data protection law, Paw Pressed Company Ltd is the data controller of the personal information described in this Privacy Policy, except where another organisation acts as a separate controller.
WHO WE ARE
Paw Pressed Company Ltd
3rd Floor, 86–90 Paul Street
London
England
EC2A 4NE
United Kingdom
Email: hello@pawpressedco.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and may include:
- Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
- Order and transaction information, including products purchased, order history, returns, refunds and other transaction details.
- Payment information, such as payment method and payment confirmation details. Payments are processed by our payment providers and we do not necessarily receive or store your complete payment-card details.
- Account information, including login information, preferences and account settings where you create an account.
- Communications, including information you provide when contacting us about an order, product or customer-service enquiry.
- Marketing information, including your marketing preferences and interactions with our marketing communications.
- Technical and device information, such as your IP address, browser type, device information, network information and other online identifiers.
- Website usage information, including information about how you browse and interact with our website, products, shopping cart and other features.
- Cookie and similar technology information, where permitted and in accordance with your choices.
We do not intentionally collect special category personal information through our normal ecommerce activities.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information:
- Directly from you, for example when you place an order, create an account, subscribe to our emails, contact us or provide information through our website.
- Automatically, when you browse or use our website, including through cookies and similar technologies.
- From service providers, including Shopify, payment providers, fulfilment partners, delivery companies and technology providers that help us operate our business.
- From advertising, analytics and marketing partners, where permitted by law and according to your privacy choices.
- From other third parties, where permitted by law.
HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We only process personal information where we have a lawful basis for doing so.
Processing and Fulfilling Your Orders
We use your personal information to:
- process and confirm orders;
- take and process payments;
- arrange packing, fulfilment and delivery;
- provide order and delivery updates;
- process eligible returns and refunds; and
- provide customer service relating to your purchase.
Our lawful basis for this processing is generally that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Customer Service and Communications
We use your information to respond to questions, resolve problems, manage complaints and communicate with you about your orders and our products.
Depending on the circumstances, our lawful basis is performance of our contract with you and/or our legitimate interests in providing effective customer service and operating our business.
Operating and Improving Paw Pressed
We may use information to understand how customers use our website and products, improve our store and customer experience, manage our business and develop our services.
Where applicable, we rely on our legitimate interests in operating, understanding and improving our business. Where consent is legally required for particular cookies or similar technologies, we rely on your consent.
Security and Fraud Prevention
We may process personal information to protect our website, customers and business, verify transactions, prevent fraud, investigate suspicious activity and maintain the security of our systems.
Our lawful basis is our legitimate interests in protecting Paw Pressed and our customers and, where applicable, compliance with our legal obligations.
Legal and Regulatory Requirements
We may use and retain personal information where necessary to comply with legal, tax, accounting, regulatory or other obligations and to establish, exercise or defend legal claims.
Our lawful basis is generally compliance with a legal obligation and, where appropriate, our legitimate interests in protecting our legal rights.
MARKETING
If you sign up to receive Paw Pressed news, feeding information, product updates, offers or other marketing communications, we may use your contact information to send these to you.
Where required, we will send electronic marketing on the basis of your consent. In circumstances where permitted by applicable law, we may also contact existing customers about our own similar products or services under the applicable existing-customer rules.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting hello@pawpressedco.com.
Unsubscribing from marketing will not prevent us from sending you essential non-marketing communications relating to your orders or account.
UK electronic-marketing rules generally require consent for marketing emails to individuals unless the requirements of the existing-customer “soft opt-in” are satisfied, and customers must be given an easy way to opt out.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where permitted, support advertising and marketing.
Some cookies are necessary for our website and online store to function. Other cookies may require your consent.
Where consent is required, you can manage your choices through the cookie/privacy controls provided on our website.
For more information about Shopify's use of cookies and personal information, please refer to Shopify's privacy information.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information where necessary with organisations that help us operate Paw Pressed, including:
- Shopify, which hosts and powers our online store;
- payment processors and payment service providers;
- our fulfilment and warehousing partner(s);
- couriers, delivery companies and logistics providers;
- IT, website hosting, cloud-storage and security providers;
- customer-service providers;
- email and marketing platforms;
- analytics and advertising providers where permitted and subject to applicable consent requirements;
- professional advisers, including accountants, lawyers and insurers where necessary; and
- government, regulatory, law-enforcement or other authorities where disclosure is required or permitted by law.
We may also disclose information in connection with a sale, restructuring, merger or transfer of all or part of our business.
We do not sell your personal information in the ordinary meaning of selling customer information for money.
SHOPIFY
Our online store is hosted by Shopify.
Shopify processes personal information about your use of our store in order to provide and improve its services and enable us to operate our ecommerce store.
Information submitted through our website may therefore be processed by Shopify and its service providers, including in countries outside the United Kingdom.
In certain circumstances, Shopify may act as a separate data controller for its own processing activities.
You can learn more through Shopify's Consumer Privacy Policy and manage certain privacy rights through the Shopify Privacy Portal.
FULFILMENT AND DELIVERY
To fulfil and deliver your order, we may provide relevant information to our fulfilment partner and delivery providers.
This may include your name, delivery address, contact details, order details and other information reasonably necessary to prepare, dispatch and deliver your Paw Pressed order.
These organisations may process your information on our behalf or, in certain circumstances, as separate data controllers under their own privacy obligations.
PAYMENT INFORMATION
Payments made through our store are processed using Shopify and/or the payment method you select at checkout.
Payment providers may collect and process information required to authorise and complete your transaction, prevent fraud and comply with legal requirements.
We do not generally receive or store your complete payment-card details ourselves.
INTERNATIONAL TRANSFERS
Some of the organisations that provide services to Paw Pressed, including Shopify and certain technology providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards required by applicable data protection law are used.
Depending on the destination and circumstances, these safeguards may include UK adequacy regulations or approved contractual safeguards for international transfers.
You may contact us at hello@pawpressedco.com if you would like further information about the safeguards applicable to your personal information.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- fulfil and manage your orders;
- maintain appropriate business and transaction records;
- comply with tax, accounting and other legal obligations;
- manage disputes, complaints, returns or refunds;
- prevent fraud and protect our business; and
- establish, exercise or defend legal claims.
Different types of information may therefore be kept for different periods.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
YOUR UK DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information in certain circumstances.
- Restrict processing of your personal information in certain circumstances.
- Object to processing based on legitimate interests in certain circumstances.
- Object to direct marketing at any time.
- Data portability, allowing you to receive certain information in a structured, commonly used and machine-readable format.
- Withdraw consent at any time where we rely on your consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise any of these rights, contact us at hello@pawpressedco.com.
We may need to verify your identity before completing a request.
You have an absolute right to object to the use of your personal information for direct marketing. You can exercise this right at any time by unsubscribing from our marketing or contacting us at hello@pawpressedco.com.
CHILDREN'S PRIVACY
Our website and products are not directed at children, and we do not knowingly collect personal information from children through our normal ecommerce activities.
If you believe a child has provided us with personal information inappropriately, please contact us at hello@pawpressedco.com.
SECURITY
We use appropriate organisational and technical measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
THIRD-PARTY WEBSITES
Our website may contain links to websites, social-media platforms or services operated by third parties.
If you follow a third-party link, that organisation may process your personal information according to its own privacy policy.
Paw Pressed is not responsible for the privacy practices of independent third-party websites or services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to Paw Pressed, our website, our service providers, our legal obligations or the way we process personal information.
When we make changes, we will update the “Last updated” date at the top of this policy and provide any additional notice required by law.
COMPLAINTS
If you have concerns about how we use your personal information, please contact us first at hello@pawpressedco.com so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Information Commissioner's Office (ICO)
You do not have to contact us before making a complaint to the ICO.
CONTACT US
For questions about this Privacy Policy, our privacy practices or to exercise your data-protection rights, please contact:
Paw Pressed Company Ltd
3rd Floor, 86–90 Paul Street
London
England
EC2A 4NE
United Kingdom
Email: hello@pawpressedco.com
For the purposes of applicable UK data protection law, Paw Pressed Company Ltd is the data controller of your personal information where we determine how and why that information is processed.