We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pawpressedco.com. Please note that returns will need to be sent to the following address: 3PL House, Unit R Rudford Industrial Estate, Ford Road, Arundel / Ford, West Sussex, BN18 0BF

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@pawpressedco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into th

Returns & Refunds

We hope you and your dog love Paw Pressed. However, if something isn't right with your order, we're here to help.

Returns

If you wish to return an eligible item, please contact us at hello@pawpressedco.com within 14 days of receiving your order.

To be eligible for a change-of-mind return, products must be unopened, unused, in their original packaging and in a condition suitable for resale.

As Paw Pressed sells food products, for reasons of food safety, hygiene and product integrity, we cannot accept the return of opened bags of dog food or other opened food products simply because you have changed your mind or your dog does not like the product, except where you have a legal right to a remedy, including where a product is faulty, damaged, unsafe or not as described.

Please contact us before returning anything. If your return is accepted, we will provide you with the return address and instructions.

Do not send a return without contacting us first, as unauthorised returns may not be accepted by our fulfilment centre.

Damaged, Incorrect or Faulty Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incorrect or otherwise not as described, please contact us as soon as possible at hello@pawpressedco.com, quoting your order number and providing photographs of the product and packaging where appropriate.

We'll review the issue and, where applicable, arrange an appropriate replacement, refund or other remedy.

Nothing in this policy affects your statutory rights.

Opened Food

For food safety and quality-control reasons, we are generally unable to accept change-of-mind returns of food products once their packaging has been opened.

However, if you believe there is a quality, safety or manufacturing issue with your Paw Pressed food, please do not dispose of the product or its packaging.

Contact us at hello@pawpressedco.com with your order number, the product details and photographs where possible. We may also ask you to provide the batch number and best-before date printed on the packaging so that we can investigate the issue properly.

Change of Mind

Where your statutory cancellation rights apply, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us, eligible goods should be returned in accordance with the instructions we provide.

Unless the product is faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning the goods.

Your statutory cancellation rights may not apply to certain goods, including certain perishable products and certain sealed goods once opened where an applicable legal exception applies.

Exchanges

We don't currently offer direct exchanges.

If you would like a different eligible product, please contact us. Where appropriate, you can return the original eligible item and place a new order for the product you would prefer.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be made to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Where required by applicable consumer law, refunds will also include the appropriate standard delivery charge.

Orders That Have Already Been Dispatched

We process orders quickly through our fulfilment partner, so we cannot guarantee that an order can be amended or cancelled once it has entered the fulfilment process.

If you need to change or cancel an order, contact us at hello@pawpressedco.com as soon as possible, and we'll do our best to help.

Return Address

Please contact us before returning your order.

Once your return has been authorised, we'll provide you with the appropriate returns instructions and return address:

3PL House, Unit R Rudford Industrial Estate, Ford Road, Arundel / Ford, West Sussex, BN18 0BF

Returns sent without prior authorisation may not be accepted.

Contact Us

For returns, refunds or problems with an order, please contact:

Paw Pressed Co
Email: hello@pawpressedco.com

e European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pawpressedco.com.